Refund policy

Returns, Exchanges & Refunds Policy

Last updated: July 22, 2026

Book Exchange Promise

At Chapter & Indulge, our mystery book boxes are carefully curated to create a unique reading experience. Because mystery books are part of the adventure, there may occasionally be times when you already own the selected title.

If this happens, we offer our complimentary Book Exchange Promise.

To be eligible:

Contact us within 5 calendar days of receiving your order.
The book must be unread, unused, and returned in its original Chapter & Indulge dust bag.
The book must be in as-new condition.
The return must be lodged using the prepaid return label we provide.

Once received and inspected, we will send a replacement book from the same genre.

Postage is covered by Chapter & Indulge for eligible exchanges.

Please note that this exchange applies to the book only. All accompanying treats, gifts, self-care products and other included items are non-exchangeable.

Limited Editions, Signed Copies & Special Releases

Limited Edition, Signed, Collector's Edition and specially advertised titles are selected specifically by the customer and are not eligible for our Book Exchange Promise or change-of-mind exchanges.

Change of Mind Returns

Due to the nature of our curated boxes and the inclusion of consumable and personal care items, we do not accept change-of-mind returns or exchanges for:

Self-care, bath and skincare products
Candles
Food and beverages
Sweet treats
Opened or used products
Personalised items
Sale or clearance items
Limited Edition, Signed or Special Release books

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, incomplete, incorrect or significantly different from its description, please contact us as soon as possible at:

hello@chapterandindulge.com.au

Please include:

Your order number
A description of the issue
Photographs where applicable

We will work with you to arrange a suitable resolution, which may include a replacement, exchange, repair or refund.

Refunds

We do not offer refunds for:

Change of mind
Personal preference regarding a mystery book selection
Products that have been opened, used or consumed

Where a refund is approved, it will be processed to the original payment method within 10 business days. Financial institutions may require additional processing time.

Australian Consumer Law

Nothing in this policy excludes or limits your rights under the Australian Consumer Law.

If a product has a major fault, is not of acceptable quality, does not match its description, or otherwise fails to meet consumer guarantees, you may be entitled to a repair, replacement or refund.

Our Book Exchange Promise is offered in addition to your rights under the Australian Consumer Law.