Shipping policy

📦 Shipping Policy

Last Updated: 22 July 2026

🚚 Shipping with Australia Post

At Chapter & Indulge, every order is carefully packed and prepared with love before beginning its journey to you.

All orders are shipped via Australia Post and include tracking, so you can follow your parcel every step of the way.

Why Shop With Chapter & Indulge?

📚 Carefully Curated Mystery Books
🎁 Beautifully Packaged Reading Experiences
🚚 Australia Post Tracked Shipping
💛 Australian Small Business
✨ New Releases Added Regularly

📦 Order Processing

Orders are typically packed and dispatched within 1-3 business days.

During peak seasons, public holidays, promotional events, or new release launches, dispatch times may be slightly longer. We appreciate your patience during these busy periods.

Once your order has been dispatched, you will receive a confirmation email containing your Australia Post tracking information.

🇦🇺 Shipping Within Australia

We currently ship Australia-wide using Australia Post.

Shipping rates are calculated at checkout based on your location and selected shipping option.

Delivery timeframes are estimates provided by Australia Post and may vary depending on destination, seasonal demand, weather events, and other factors outside our control.

📍 Tracking Your Order

Once your order has been dispatched, you'll receive tracking details via email.

If you haven't received your tracking information or need assistance locating your parcel, please contact us at:

📧 hello@chapterandindulge.com.au

🏠 Incorrect Shipping Addresses

Please ensure your shipping information is correct before completing your purchase.

If you've entered an incorrect address, contact us as soon as possible. While we'll do our best to help, we cannot guarantee changes can be made once an order has been dispatched.

If a parcel is returned due to an incorrect address, additional shipping charges may apply for redelivery.

⏳ Delivery Delays

While we strive to dispatch orders promptly, delivery times are ultimately managed by Australia Post.

Chapter & Indulge is not responsible for delays resulting from:

Australia Post operational delays
Public holidays
Extreme weather events
Natural disasters
Customs processing
Other circumstances beyond our reasonable control

📦 Lost or Missing Parcels

If you believe your parcel has been lost or is significantly delayed, please contact us and we'll happily assist with an enquiry through Australia Post.

We will work with Australia Post to help locate your parcel and determine the most appropriate next steps.

🎁 Gift Orders

Many Chapter & Indulge boxes are purchased as gifts.

If sending directly to a recipient, please ensure the recipient's details are entered correctly at checkout, including their full name and shipping address and contact information.